Terms of service

These Terms of Service (“Terms”) govern your use of the Rockland Handyman Services website and the handyman services we provide. By using the site or booking work, you agree to these Terms. This page is provided for general information and is not legal advice.

About this website

This website provides general information about our handyman services. Its content, including any prices, rates, and guides, is for general information only and is not an offer, a quote, or a contract. Your specific job is confirmed and priced when you book.

Pricing & payment

Our standard rate is $150 per hour with a one-hour minimum. After the first hour, time is billed in 15-minute increments, so you only pay for the time the work actually takes. Materials and parts are billed separately from labor.

Payment is due on receipt when the work is complete. We accept common payment methods; card payments add a 3% processing fee. New York State sales tax of 8.375% applies where required. Past-due balances accrue a late fee of $5 per day.

Scheduling & cancellations

We offer same-day availability when the schedule allows. It is based on availability and is not a guarantee. We’ll always give you a real arrival window. If you need to cancel or reschedule, please give us at least 24 hours’ notice; cancellations with less than 24 hours’ notice may be subject to a $25 fee.

Maintenance plans

Membership plans are described on our maintenance plans page and governed by the separate written membership agreement you receive when you enroll. Each plan is an annual membership, billed monthly, that auto-renews each year until you cancel. It is not month-to-month or a one-time purchase. Cancelling mid-term incurs a one-month fee ($150 Standard / $275 Ultimate); after a full 12-month term there is no cancellation fee. Included and banked hours have no cash value and must be used while the membership is active. Materials are billed separately, and priority scheduling means priority. Not guaranteed same-day service.

Our work

We take pride in doing the job right and standing behind our workmanship. We are not responsible for pre-existing conditions, hidden or inaccessible defects, or issues caused by the age or prior condition of the home or its materials. Where a job calls for permits, licensed trades, or work beyond a handyman’s scope, we’ll tell you and help point you in the right direction.

No guarantee of accuracy

We work to keep the information on this site accurate and current, but we make no warranties about its completeness or accuracy. Any cost figures are estimates to help you plan, not quotes.

Contact

Questions about these Terms? Call or text us at 845-293-5553 or email office@rocklandhandymanservices.com.